Recommdation for camera/strobe service

[Gsdive]

Received this reply today from S&S:

"Thank you for taking the time to relate your service experience with In Depth camera repair.  We do count on the service centers to handle our customers in a courteous and timely manner and I apologize that this was not the case for your situation.  I will contact Mr. Evans and discuss the matter with him.

Best Regards,
Brad Lally
Sea&Sea"

Looks like this is not just a form letter, canned response.  Have to wait and see if anything happens.